Returns and Refunds


If you are not completely satisfied with your purchase, you can return the new, unused product within 30 days. Please include your packing slip along with your phone number and your e-mail address. Please also obtain a tracking number and email it to us at so that we may track the return. We will reimburse you for return shipping cost if the product is defective.

Send your return along with your original packing slip to:

Canine Master 
2 Nolen Lane
Darien, CT  06820

We will promptly issue you a refund once the item is received. Unfortunately our system is not set up to accept exchanges where the price of the items is different. The best way to order the right size is to place a new order with us at